alexjcelento@gmail.com | 412-608-8274 | Denver Metro Area
· Certified integrations to our payment solution from Independent Software Vendors
· Coordinated with solutions architects to confirm optimal integration paths
· Performed API payment testing to assure quality of internal integrations
· Utilized Jira to report defects and organize project deliverables
· Utilized Confluence for knowledge base and product documentation purposes
· Instrumental in closing 20+ high visibility projects which allowed the company to deploy new products to merchants
· Performed end to end quality assurance testing of device, middleware, and payment gateway
· Performed functional and regression testing across lower software environments (Dev/QA/UAT)
· Coordinated with development teams on issue confirmation, resolution, and fix deployment
· Worked with proprietary payment tool executing EMV (credit card) certification test cases
· Troubleshoot issues with Windows, Microsoft Office, and Outlook
· Managed user accounts for a multiple databases and applications
· Created and monitored interactions and incidents with HP Service Manager
· Troubleshoot issues with Drive-Thru Timers and Order Screens
· Managed cases and orders using Microsoft CRM
· Coordinated with Clients, Dealers, Installers, and Corporate Help Desk agents
· GIS Mapping and Image Processing
· Gained experience with ArcGIS mapping software
· Software Testing: Automation and Manual
· Gained experience with Test Complete automation software
· Gained experience with proprietary television scheduling software
· Exposure to Oracle databases and SQL queries
· Major: Information Sciences and Technology